FAQs - Technical

Internet Banking - FAQs

Find the answer to your security related question here.

• Do I need any special software to run St.George Internet Banking?
• Does Internet Banking work on an Apple Computer?
• What operating systems and browsers are supported with Internet Banking?
• I am trying to logon to Internet Banking and am getting a plain white screen. What do I do?
• I am trying to logon to Internet Banking and am getting the error "We have identified that your web browser is not currently configured to accept cookies"...
• I am trying to logon to Internet Banking and am getting the error "We have identified that your web browser does not have JavaScript enabled. As our service requires JavaScript"...
• I am getting the error ":[ServletException in:/......] Wrong format string: '$#,###,###,##0.00'...
• Are there any transaction limits applicable to Internet Banking?

Do I need any special software to run St.George Internet Banking?

No. You may access your accounts online from any computer with Internet access. No downloads required.

Does Internet Banking work on an Apple Computer?

Yes, Internet Banking is accessible via Apple computers. We support Apple Mac 10.2, 10.3 and 10.4 with Safari and Firefox browser versions 1.0 and above.

What operating systems and browsers are supported with Internet Banking?

Internet Banking works with both Windows and Macintosh operating systems. We support a broad range of browser including Safari, Firefox and Microsoft Internet Explorer version 6 & 7.

If you choose to use an operating system or browser not listed you may experience difficulties. Unfortunately our Helpdesk staff will not be able to assist you in resolving these matters.

Please note: Some browsers have an ‘auto save’ functionality that enables the browser to remember specific information you’ve entered, such as passwords. For security reasons we recommend you not enable this preference.

I am trying to logon to Internet Banking and am getting a plain white screen. What do I do?

You may have a Pop-up Stopper enabled. If you have a Pop-up Stopper Program it will prevent the log on screen from opening.

To logon to Internet Banking you will need to disable the Pop-up Stopper or configure it to accept the St.George log on page.

For information on how to do this, you will need to contact your program vendor. Some Pop-up stopper programs allow you to override it by holding the Shift or Ctrl key down and clicking logon at the same time.

Once this program is disabled or configured to accept the St.George logon page you will be able to successfully log on to Internet Banking.

I am trying to logon to Internet Banking and am getting the error "We have identified that your web browser is not currently configured to accept cookies"...

Cookies are required for login access to this website. A cookie is a small string of text that our website will send to your computer to enable our system to recognise your browser. This cookie will not retrieve any other data from your computer, pass on computer viruses, or capture any personal information. Your browser must be configured to accept cookies.

For your convenience we have provide instructions on configuring popular browsers

In addition, please ensure your computers date and time are correct.

I am trying to logon to Internet Banking and am getting the error "We have identified that your web browser does not have JavaScript enabled. As our service requires JavaScript"...

JavaScript is a computer programming Language that is understood by most web browsers, and is used to enhance web pages.

It is important to note that JavaScript must be enabled to properly view this website. For your convenience we have provided instructions to ensure that JavaScript is setup and working correctly in your web browser.

I am getting the error ":[ServletException in:/......] Wrong format string: '$#,###,###,##0.00'...

This error is due to the browser language setting on your computer being set to a language other than English.

To change the language setting on your computer, please follow the steps below:

• Open an Internet Explorer Browser page
• Click on Tools and then Internet Options
• Click on Languages on the Internet Options screen
• Click on the Add button on the Language Preference screen
• Please scroll through the list in the Add Language screen. Please locate English (Australia) [en-au] then click on the OK button.
• Please ensure that the English (Australia) [en-au] entry is at the top of the list on the Language Preference screen. If it is not then select it and press the Move Up button until it is.
• Click OK on the Language Preference screen.
• Click OK on the Internet Options screen.
• Close Internet Explorer, reopen it and start using St George Internet Banking.

Are there any transaction limits applicable to Internet Banking?

Transaction Limits for Internet Banking

When you transfer funds, make a Payee transfer or make a BPAY payment there are certain limits that apply when using Internet Banking. Some of those limits are displayed in the table below.

For a complete list of Transaction Limits please refer to your account terms and conditions.

1. You can use the "Internet and Phone Banking – Payee Account Information (also known as “Third Party) form” to increase daily limit, change details, or cancel a Payee Account. You can obtain this form from Internet Banking by visiting the ‘My Payee Accounts’ screen within the ‘Transfers and Payments’ menu. Simply select the Payee you wish to amend and chose ‘Increase Payee Limit’.
2. A $15,000 maximum daily limit applies to certain billers. Also, each Biller sets individual minimum and maximum transaction limits. These may be higher or lower than the limits we impose.

The "Cumulative Daily Limit" is reset at midnight each day. If you try to make a payment that exceeds the "Cumulative Daily Limit", an error message will be returned to you.

Where you program a payment to be made in the future, we will not advise you if the payment has been rejected, for example due to insufficient funds. You should check on the day to see if the payment has been made or select email notification when setting up the schedule.

Scheduled Payments and Exceeding Daily Limits

When you schedule or make a Payee Account transfer or a BPAY Payment from your account we check to ensure that the payment does not exceed the daily transaction limit (see list of limits above).

However, we do not check and will not advise you if the sum total of your scheduled payments will exceed the daily transaction limit. You should check on the day to see if the payment has been made or select email notification when setting up the schedule.